United Kingdom Deliveries:

Orders must be placed before 3pm for same day dispatch of purchase.

UK Delivery Times

Standard UK deliveries usually take 1-2 working days but can take a little longer during busy periods. If your order hasn’t arrived within 3 days of you placing the order, please contact us on sales@kotubaym.com 

International Deliveries:

Europe: 3 to 5 days
Rest of the World: 5 to 7 days

Additional Information:

Please leave instructions if you want your parcel to be left somewhere safe at your property or with a neighbour. Where such a request is made, KOTU baym cannot accept responsibility for any loss of or damage to the delivery.

We endeavour to dispatch all orders on the day they are received (before 3pm).

Returns and Refunds

At KOTU baym, we want you and your family to be delighted with our natural decongestant. In an unlikely event that the natural decongestant packet arrives faulty, that is, the product looks used we will offer you a full refund. If you are not satisfied for any reason, please contact us within 7 days of receipt by emailing returns@kotubaym.com or call us on 07398 756330. Our office hours are 9am – 5pm, Monday – Friday.

However, due to the nature of the product and its hygienic association, we do not offer refunds after you have opened and used the product.